UK-based Digital Catapult supports organisations in their digital transformation. During EIT’s Trusted Cloud High Impact Initiative, Digital Catapult investigated how emerging data services can help the public sector which is facing significant change across Europe.
Data services for individuals and businesses are well established in the private sector, and increasingly in the public sector.
In the UK there is a focus on releasing the value of data, including personal data, for an improved delivery of services. The areas covered the project include social care, policing, waste collection, citizen engagement, planning, transportation, alcohol licensing, health, community safety and flood management.
Jamie Harrison, Innovation Programmes Manager from Digital Catapult said, “The growing burden of an ageing population, cyber threats, interoperability, legacy systems, decrease in funding, and decrease in public trust, are just a few of the complex challenges faced by the public sector.”
However, they also highlight a wealth of opportunities for the right platforms and solutions.
“Digital Catapult’s partnerships, including the EIT network, allowed us to engage those small businesses and experts with the potential to transform the public sector.”
In the UK some public services are already utilising personal data. Data is currently collected via numerous services from waste collection to care in the community initiatives.
“One of the biggest opportunities is in the development of services that enable sensitive data to be used, without compromising individuals privacy.”
He adds, “One of the biggest opportunities is in the development of services that enable sensitive data to be used, without compromising individuals privacy.”
Advanced approaches such as predictive analytics and machine learning, coupled with the use of efficiently delivered IT and data platforms can help make existing services and processes more effective by reducing the cost of delivery and waiting times, whilst improving quality of service. Such approaches also support the creation of new services catering to both individual citizens and businesses needs.
The focus should be on sensitive data without compromising individuals privacy. This is one of the biggest opportunities for new services and platforms.